Frequently asked questions

Yes, at LUX ReWear we guarantee that all bags on our webshop are 100% authentic. We understand that the value of luxury designer bags depends heavily on their authenticity and you don’t want to make a mis-sale. To guarantee authenticity, we have strict quality control procedures and only purchase our bags from reliable partners and suppliers who share our strict standards and with whom we have established long-term relationships. Every item is thoroughly inspected, from the material, hardware and stitching to the serial numbers and brand (logo). Only when we are 100% sure of its authenticity do we add the item to our assortment.

If you have any questions about our products, you can always contact us at info@luxrewear.com, via Instagram (link) or Whatsapp (link). We aim to respond within 24 hours.

At LUX ReWear, we think it’s important that you know exactly what condition an item is in before you make a purchase. Therefore, we describe the condition of each item in detail in the product description on our website. In it, we provide information about the overall condition of the bag, including any signs of use such as wear, scratches, discoloration, or minor damage.

In addition, we always take clear photos of the item from different angles so that you have a good visual overview of the bag. If there is something specific you want to know about the condition of an item, you can always contact us. We will be happy to answer your questions and provide additional photos or details if needed.

Our mission is to provide you with completely transparent information so you can choose the perfect bag with confidence!

No, at LUX ReWear we do not offer a traditional warranty as you would with new products. Because we only sell vintage and pre-loved designer bags, the items are often unique and may show signs of use. However, we make every effort to provide you with a transparent and worry-free shopping experience.

All bags in our collection undergo a thorough inspection and are carefully described based on their condition. We offer a 100% guarantee on the authenticity of each item.

Vintage items are 20 years or older and often still handmade, with the finest quality and durable materials. Preloved we call items that are younger than 20 years, but no longer new.

LUX ReWear specializes in pre-loved and vintage items that have been carefully chosen and selected to create the best collection. Each item is thoroughly checked by our team, and we make sure all flaws and details are clearly stated in the product description and visible in the photos.

Because each item has its own characteristics, we have only one item of each item in stock. Sometimes we have the same models more in stock, but these are posted individually on the website.

Yes. We take individual pictures of each item and post them on the product page. This means that all images belong to that specific item. If you are missing certain pictures, , please contact (link) us.

Are you looking for a specific item and can’t find it on our website? No worries! Contact us via email (info@luxrewear.com), send us a message on Instagram, or fill out this contact form.

Yes, you can cancel your order. Please contact us (link) before the item is shipped to avoid unnecessary shipping and return charges.

Your order will be carefully and lovingly packed and shipped within 1-3 business days. Once your package is on its way, you will receive a shipping confirmation with track & trace code so you can track your package yourself. On average it takes 2 business days after shipment before your package is delivered. Please note that we ship from the Netherlands. If you live in another country, delivery will probably take longer. You can read all the information shipping here (link).

We always ship items by registered mail and fully insured. The costs depends on the value of the package and the delivery adress. Please read all the information about shipping here (linkje).

Yes, we ship worldwide.

We ship all packages registered and fully insured with PostNL.

Yes, all orders are sent registered and fully insured.

At LUX ReWear, we make every effort to ensure smooth and safe shipping of your order. Should your order be lost or damaged in transit, we are of course very sorry and want to resolve this quickly.

If your package is lost by the carrier, we immediately initiate an investigation, which usually takes up to 10 business days, but in some cases may take longer. Once the carrier confirms that the package is lost, your order will be cancelled and you will receive a full refund. We will refund only after the investigation is completed.

Whether you have to pay import duties depends on your location and the customs laws in your country. If you place an order with LUX ReWear and it is shipped to a country outside the European Union, import duties and/or tax charges may apply. These fees are determined by customs and depend on the value of your order and local regulations.

We advise you to contact your local customs authorities in advance to inquire about the specific import rules and fees that may apply. Please note that import duties and taxes are always your responsibility.

At LUX ReWear, we make every effort to make the shipping process as clear and simple as possible, but we cannot control any customs duties or taxes you may have to pay upon receipt of your order.

Yes you can, subject to our return policy (link) within 14 days of receiving your order. However, please keep in mind with your order that every return has an impact on our team and on our planet. We understand better than anyone that you need to be 100% happy with your latest LUX ReWear item and therefore ask you to think carefully before placing an order. Look at all the pictures, read the product descriptions carefully and do not hesitate to contact us if you have any questions. In the unlikely event that you wish to return your item, please read our return policy (link) carefully.

At LUX ReWear, we value the safety and protection of the items we sell. The label is a measure that helps us ensure that the item is not returned or exchanged after it has been put into use.

Thus, this label is an important part of our return policy and helps us confirm that the bag is in the condition in which it was originally sold. We kindly ask you not to remove this label until you are completely sure of your purchase, so that you can return the bag if you are not satisfied with your order. Once you remove the safety label, the item is truly yours and no returns are possible.

You can pay with iDeal or credit card, and bank transfer.

For questions, comments or complaints you can contact us through the channels below:

– Contact form:

See bottom of page or click here (link)

– Chat function:

Please use the chat function on our website for instant support

– Email:

Send an email to info@luxrewear.com

We aim to respond to inquiries and provide support for any issues within a few hours on weekdays.

LUX ReWear
Maijweg 2a
5211 AA ’s-Hertogenbosch
The Netherlands
Phone nr: 085 060 4252

Chamber of Commerce no.: 96555866

VAT number: NL005216775B08

Is your question still not answered? Then please contact (link) us, we will be happy to help you!