Privacy Policy

Privacy Policy

Privacy Policy of LUX ReWear

At LUX ReWear (”we”, ”us”, ”our”) we respect and protect your privacy. As the owner of LUX ReWear with a legal background, I am fully committed to ensuring the confidentiality and security of your personal information.

When you visit our website https://luxrewear.com/ and use our services, you are entrusting us with your personal information. We take your privacy very seriously and process your data in accordance with the General Data Protection Regulation (GDPR) and other relevant legislation. In this privacy policy, we try to explain to you as clearly as possible what data we collect, how we use it and what rights you have in connection with it. We hope you will take the time to read it carefully because it is important for your privacy. If there are terms in this privacy policy that you do not agree with, please stop using our sites and our services.

This privacy policy applies to all information collected through our website (such as https://luxrewear.com/) and/or related services, sales, marketing or events (we refer to them collectively in this privacy policy as the “Services ”).

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

If you have any questions or comments about our policies or practices regarding your personal information, please contact us at info@luxrewear.com.

1. Data Controller

LUX ReWear is the data controller of your personal data. This means that we are responsible for the secure collection and processing of your data.

2. What personal data do we collect?

When you visit our website, place an order, or otherwise contact us, we collect various types of personal data. The data we collect may include:

• Identification information: such as your name, address, e-mail address, phone number, and billing information.
• Payment Information: data related to your chosen payment method, such as bank account or credit card information. All payment information is stored by Mollie. You can find the link(s) to their privacy policy here: https://www.mollie.com/en/privacy.
• Shipping information: such as the delivery address for your order.
• Communication information: such as correspondence via email, phone, or through our contact form.
• Technical data: such as your IP address, browser type, device information, and preferences on our website.
• Website usage information: such as the pages you visit, the products you view, and the duration of your visit.
• Marketing information: such as your preferences for communications, newsletters, and promotional emails.

3. Information from third parties

In addition to the information we collect directly from you, we may also obtain information from third parties. This may be the case when we work with external partners for specific services, such as marketing, payments, shipping or customer service. These third parties may provide us with additional information relevant to processing your order or improving our services. Examples of such information include:

• Social media platforms: When you visit our website through a link or advertisement on a social media channel, we may receive information about your interaction with that advertisement, for example, click behavior and other activity on that platform.
• Payment providers: For payment processing, we may receive information from your chosen payment method, such as payment status and confirmation of transaction details.
• Shipping partners: For processing shipments, we may receive data on the shipping status of your order and delivery information from our logistics partners.
• Advertising and marketing partners: We may receive data from partners who help us display personalized advertisements based on your behavior on our website or other online platforms.

When we receive information from third parties, we will ensure that this data is processed in accordance with privacy laws and that your rights regarding your personal data are safeguarded. If necessary, we will inform you of the origin of the data and ensure that we obtain the required consent to use it.

You can always contact us at info@luxrewear.com if you have any questions about the data we obtain from third parties or how it is used.

4. Data from minors

At LUX ReWear, we do not process personal data of minors. Our Services are not targeted at persons under the age of 18, and we do not knowingly collect or process data from minors. By using our Services, you represent that you are at least 18 years old or that you are the parent or guardian of such a minor and that you consent to the use of the Services by such a minor. If we discover that we have inadvertently collected information from a minor, we will delete such information immediately.

We recommend that parents and guardians supervise their children’s online activities and encourage them not to provide personal information without a parent or guardian’s consent.

If you believe that we have inadvertently collected personal data from a minor, please contact us at info@luxrewear.com so that we can take the necessary steps to delete the data.

5. Purposes of data processing.

We process your personal data for the following purposes:

• Processing orders: Handling your order, processing payments, and shipping the products ordered.
• Customer service: Answering questions and providing support for any problems with your order or other requests.
• Marketing and Communications: If you have consented, we may inform you by email or other channels about offers, new products and promotions that may be of interest to you. We may also display personalized advertisements depending on your preferences.
• Improving the website and services: Analyzing website data to improve website functionality and optimize the user experience.
• Security: Protecting the security of our website, preventing fraud, and ensuring a safe environment for our users.

6. Legal basis for data processing.

We process your personal data based on the following legal grounds:

• Consent: Where you have consented to receive marketing communications, promotions or personalized advertisements.
• Performance of a contract: Processing personal data is necessary for the performance of a contract, such as processing an order you have placed.
• Legal obligations: Compliance with legal obligations, such as tax and accounting regulations.
• Legitimate interest: For other purposes, such as improving our services and preventing fraud. We always do this with respect for your rights and freedoms.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that collect information about your use of the website. We use cookies for the following purposes:

• Functional cookies: For improving the operation of the website and remembering your preferences.
• Analytical cookies: For collecting data about how visitors use our website so that we can improve its performance.
• Tracking cookies: For showing targeted ads and collecting data about your browsing habits to provide personalized content and offers.

You can manage your cookie settings through your browser settings. However, disabling cookies may limit the functionality of the website.

8. Marketing tools and promotional communications.

If you have subscribed to our newsletter or other communication channels, we may use marketing tools to keep you informed about offers, products and promotions that may be relevant to you. This includes the use of email marketing, targeted ads through social media and other platforms.

We may use tools such as Google Analytics, Facebook Pixel, and other tracking technologies to analyze your preferences and behavior and improve our marketing campaigns. These tools allow us to display personalized ads based on your interaction with our website.

Opt-out of communications: You always have the option to opt-out of marketing communications. You can do this by following the unsubscribe link at the bottom of the email or contact us at info@luxrewear.com. We respect your choice and will not send any further marketing information to you after you have opted out.

9. Sharing of Personal Data.

We only share your personal data with third parties necessary for the performance of our services, and always in accordance with applicable laws. The third parties with whom we share data may include the following:

• Payment processors: such as banks and payment providers, for processing payments.
• Shipping partners: such as delivery services and logistics companies, to deliver your order.
• Technical service providers: for maintaining the website and providing customer support.
• Marketing partners: for providing personalized advertising and executing marketing campaigns.
• Government agencies: if required by law or regulation, for example, for tax purposes.

All such third parties are required to ensure the security of your data and may only use it for the purposes for which we provide it to them.

10. Your rights in relation to your personal data

You have several rights regarding the processing of your personal data. These rights include:

• Right of access: You have the right to know what data we process about you and to receive a copy of this data.
• Right to rectification: You can request us to correct incorrect or incomplete data.
• Right to deletion: You can request us to delete your data, for example when it is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing: You can request us to temporarily restrict the processing of your personal data.
• Right to data portability: You may receive your data in a structured, common and machine-readable format and transfer it to another organization.
• Right to object: You can object to the processing of your personal data, for example for direct marketing purposes.

You can exercise these rights by contacting us at info@luxrewear.com. We will respond to your request within the time limits set by law.

11. International data transfers

In some cases, your personal data may be transferred to third parties outside the European Economic Area (EEA), for example when using international shipping partners or cloud storage. In such cases, we ensure that the transfer complies with the requirements of the AVG and that appropriate safeguards are in place, such as the use of model contractual clauses or other legal mechanisms.

12. Third party websites and links.

Our website may display links to external third-party websites or services. These external websites are beyond the control of LUX ReWear, and we are not responsible for the content or privacy practices of such websites. We provide these links for informational purposes only and as a possible source for additional products or services that you may find of interest.

When you access an external website through a link on our website, we encourage you to review the privacy policy of that specific website. Each external website has its own privacy policy and we cannot be held responsible for how they handle your personal information.

While we do our best to provide only reliable and secure external links, we cannot guarantee that the content on linked websites is always safe or free of malicious software. It is important that you exercise caution and take appropriate precautions when visiting third-party websites.

13. Data storage and security.

We will retain your personal data for no longer than is necessary for the purposes for which it was collected, and in accordance with applicable law. This means that in some cases we may keep your data longer, for example to comply with tax or accounting regulations.

We take appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration or destruction. These measures include encryption of payments, the use of secure servers and access policies for our employees.

14. Data breach

At LUX ReWear, we take the protection of your personal data extremely seriously and take appropriate technical and organizational measures to secure it. However, in the unlikely event of a data breach – where personal data is accidentally or unlawfully destroyed, lost, altered, disclosed or accessed by unauthorized persons – we will take immediate action.

In the event of a data breach, we take the following steps:

1. Information and assessment: We will identify the data breach as soon as possible and assess the scope of the incident to determine what data has been affected.
2. Mandatory notification: If the data breach poses a risk to the privacy of your data, we will notify you of the incident without unreasonable delay. This notification will include at least the following information:

• A description of the data breach and its possible consequences.
• The data categories affected and the number of individuals affected.
• The measures taken to mitigate the damage and prevent future incidents.
• Instructions on how to protect yourself from the possible consequences of the data breach, if applicable.

3. Notification to authorities: If the data breach poses a risk to the rights and freedoms of data subjects, we will report it to the Personal Data Authority within 72 hours of discovery of the incident, in accordance with the General Data Protection Regulation (AVG).

15. Complaints about the processing of personal data

At LUX ReWear, we strive to process your personal data in a careful and transparent manner. However, should you believe that we have processed your personal data incorrectly or that we do not comply with applicable privacy legislation, you have the right to lodge a complaint.

If you have a complaint about the processing of your personal data by LUX ReWear, you can follow the following steps:

1. Contact us: We recommend that you first contact us at info@luxrewear.com so that we can investigate and try to resolve your complaint. We will carefully review your complaint and attempt to provide a satisfactory resolution. We aim to respond to your complaint within 30 days.
2. Contacting the Personal Data Authority: If you are not satisfied with the way we have handled your complaint, or if you believe that we are in breach of privacy laws, you have the right to lodge a complaint with the Personal Data Authority (AP), the supervisory authority in the Netherlands for data protection. You can do this through the AP’s website: www.autoriteitpersoonsgegevens.nl.

16. Privacy policy changes.

LUX ReWear reserves the right to change this privacy policy from time to time. We will always publish important changes on this page and, if necessary, inform you via e-mail or another appropriate communication method. We encourage you to regularly check this page to be aware of any changes.

17. Contact details

If you have any questions about this privacy policy or how we process your personal data, please contact us at:

LUX ReWear
Email: info@luxrewear.com
Phone: 0611710505
Address:
Maijweg 2a
5211 AA
’s-Hertogenbosch
The Netherlands

At LUX ReWear, we ensure that your personal data is processed securely and in accordance with the law. We are always ready to answer your questions and assist you regarding your privacy rights.